Shipping
COVID-19 note: currently Australia Post is experiencing delays due to COVID-19. This means Parcel Post and Express postage delivery time standards are not always being met. Please refer to the Australia Post website (link below) for the latest updated information on delivery times:
https://auspost.com.au/service-updates
Standard Shipping
Enjoy FREE standard shipping on all orders valid addresses in Australia!
- Order by 12 noon AEST Monday to Friday
- Delivery is Monday to Friday
Shipping for New Zealand, USA and Canadian customers will be calculated at checkout.
Express Shipping
We offer express shipping for $10 to valid addresses in Australia.
Orders will be processed during normal AEST business hours between Monday and Friday. All orders placed on weekends and public holidays will be processed on the next available business day. Shipment and delivery of orders is based on product availability, payment processing time and distribution centre processing time.
- Order by 12 noon AEST Monday to Friday
- Dispatched within 24 hours
Note: Subject to placing your order before specific cut-off times. This excludes out of stock items or items purchased on pre-order.
Shipping and delivery times (excludes Christmas period)
Orders placed before 12pm AEST will be dispatched the same business day (Mon-Fri). You will receive a shipping confirmation email when your package leaves our warehouse.
All orders received after 12pm AEST (Mon-Fri) or on the weekend, will be dispatched the next business day. You will receive a shipping confirmation email when your package leaves our warehouse.
COVID-19 note: currently Australia Post is experiencing delays due to COVID-19 and increased demand. Please refer to the Australia post website (link below) for the latest updated information on the delivery times:
https://auspost.com.au/service-updates
Please note we dispatch from Kahibah NSW Australia 2290. Delivery may take longer to some rural areas, such as the Northern Territory and Western Australia, so please consider this when choosing your delivery option.
Orders will be processed during normal AEST business hours between Monday and Friday. All orders placed on weekends and public holidays will be processed on the next available business day. Shipment and delivery of orders is based on product availability, payment processing time and distribution centre processing time. Please note all delivery times are estimates and we cannot be held responsible for delivery and stock delays outside of our control.
Shipping and delivery cut off dates - Christmas Period 2021
Domestic (within Australia)
| Sending to/from | Parcel Post - order by: | Express Post - order by: |
|---|---|---|
| Anywhere in Australia (except WA and NT) |
Monday 13 December |
Monday 20 December |
| WA and NT |
Wednesday 8 December |
Wednesday 15 December |
International
Standard Parcels
- NZ: Friday 3 December
- USA: Tuesday 30 November
- Canada: Tuesday 30 November
Preorder Shipping Agreement
When a customer agrees to purchase an item on preorder - they are accepting the terms that there will be a delay in the standard time frame in which their order will be shipped. Whilst Dawn Clocks endeavours to dispatch within the advised estimated pre-order time frame, sometimes further delays can occur given current freight delays worldwide due to Covid-19 that are out of Dawn Clocks control. Dawn Clocks promises to keep customers up to date with any changes in their expected dispatch time as much as possible. Once Dawn Clocks is restocked - they promise to dispatch all orders with priority in an effort to reduce the inconvenience of our customers. Any further delays once dispatched are the responsibility of the 3rd party shipping service. Dawn Clocks promises however to help in communications between the customer and the 3rd party shipping provider where possible.
Customs Import Duties and Taxes for New Zealand
Orders may be shipped from international distribution centres and may be subjected to customs import duties and/or taxes assessment. If assessed, all applicable import duties and taxes, and/or carrier-related fees are the responsibility of the recipient of the order. These additional charges will be presented upon delivery of the goods and not during checkout, the fee will be collected from the recipient by the shipping carrier at the time of delivery Parcels containing goods above NZD $199 in value are subjected to customs import duties and/or taxes. Parcels containing goods of lesser value are not subject to any import duties and/or taxes. As customs policies and import duties vary widely from country to country; you may wish to contact the local customs office for more information.