Shipping Policy

Standard Shipping

Enjoy FREE standard shipping on all orders valid addresses in Australia.

Estimates:

• Delivered within 6 working days to Metro areas
• Delivered within 7 working days to non-Metro areas
• Delivered within 14 working days to rural areas
• Delivery is Monday to Friday

Shipping for New Zealand customers will be calculated at checkout.

Express Shipping

For retail order being delivered to valid addresses in Australia we offer:

- Express shipping for $10 AUD for orders up to $199.99
- FREE Express shipping for orders $200 AUD and over

Note: Free express shipping for orders over $200 does not apply to bulk orders or wholesale/reseller customers due to courier delivery requirements.

Orders will be processed during normal AEST business hours between Monday and Friday. All orders placed on weekends and public holidays will be processed on the next available business day. Shipment and delivery of orders is based on product availability, payment processing time and distribution centre processing time.

• Order by 12 noon AEST on Monday to Friday
• Dispatched within 24 hours
• Delivered within 2 working days to metro areas and within 3 working days to the rest of the country

Note: Subject to placing your order before specific cut-off times.  

COVID-19 note: When Australia Post is experiencing delays due to COVID-19. This means Express postage delivery time standards are not always being met. Please refer to the Australia Post website (link below) for the latest updated information on Express post delivery times.

https://auspost.com.au/sending/send-within-australia/express-post-parcels

Shipping and delivery times

Orders placed before 9:00am AEST will be dispatched the same business day (Mon-Fri). You will receive a shipping confirmation email when your package leaves our warehouse.

All orders received after 9:00am AEST (Mon-Fri) or on the weekend, will be dispatched the next business day. You will receive a shipping confirmation email when your package leaves our warehouse.

Please note we dispatch from Kahibah NSW Australia 2290. Delivery may take longer to some rural areas, such as the Northern Territory and Western Australia, so please consider this when choosing your delivery option.

Orders will be processed during normal AEST business hours between Monday and Friday. All orders placed on weekends and public holidays will be processed on the next available business day. Shipment and delivery of orders is based on product availability, payment processing time and distribution centre processing time. Please note all delivery times are estimates and we cannot be held responsible for delivery and stock delays outside of our control.

Customs Import Duties and Taxes for New Zealand

Orders may be shipped from international distribution centres and may be subjected to customs import duties and/or taxes assessment. If assessed, all applicable import duties and taxes, and/or carrier-related fees are the responsibility of the recipient of the order. These additional charges will be presented upon delivery of the goods and not during checkout, the fee will be collected from the recipient by the shipping carrier at the time of delivery Parcels containing goods above NZD $199 in value are subjected to customs import duties and/or taxes. Parcels containing goods of lesser value are not subject to any import duties and/or taxes. As customs policies and import duties vary widely from country to country; you may wish to contact the local customs office for more information.